1. Home /
  2. Privacy Notice

Privacy Notice

CACEIS is responsible for the data processing of personal data as described in this Privacy Statement. This Privacy Statement describes, among other things, the processing purposes, the use of cookies and the way in which you can exercise your rights with regard to your personal data.

We will amend this Privacy Statement if new developments give cause to do so. We therefore advise you to consult this Privacy Statement every time you visit our website, so that you are aware of any changes.
This Privacy Statement has been updated on July 8, 2020.

CACEIS only processes personal data in accordance with the law. We process personal data that we receive in the context of the website visitors. We only process personal data for predetermined purposes for the services and / or services that you have requested or agreed with you.

What are personal data?
Personal data is data with which CACEIS can identify you as a person. Such as your name and address, but also the IP address of your computer.

On which website does this Privacy Statement apply?
This Privacy Statement applies to all sites within the domains CACEIS.kasbank.com & www.CACEIS.kasbank.nl and apps of CACEIS. These websites and apps are managed by CACEIS. When this Privacy Statement refers to the website (s), this refers to all sites within the afore mentioned domains.
This Privacy Statement applies to the websites of CACEIS and not to third-party websites that can be visited via the websites of CACEIS.

KAS BANK takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification of personal data obtained via the website. If you have the impression that your personal data is not properly secured or there are indications of abuse, please contact contact@caceis.com.

What information does CACEIS process when visiting its websites?
To improve the functionalities of the websites of CACEIS, CACEIS uses a number of technical data, such as the type of browser, the browser language and the IP address of the computer you use. CACEIS uses cookies for this. For more information about cookies, see the paragraph "Use of cookies". CACEIS improves the ease of use with the help of this information.
If you enter your data as a visitor on the CACEIS websites, CACEIS collects this information so that we can identify you and, in some cases, contact you.

Which personal data does CACEIS process when offering its services?
If you, as a CACEIS customer, have access to your account (s) via the internet, we will process your email address, account number and telephone number. Name, date of birth, place of birth and address are used to identify customers.

What does CACEIS use the data for?
CACEIS collects information from visitors to the CACEIS websites for, among other things:

  • Being able to improve its services and business operations;
  • Being able to offer information about (new) products, services and information about our company;
  • Being able to optimize the functioning of the websites;
  • Taking measures for the security of the websites.

In addition, CACEIS processes personal data of its customers for the following purposes:

  • Carrying out the services to you as a customer, including administering your account (s);
  • Sending our newsletter;
  • For safety reasons;
  • To be able to contact you if this is necessary to perform our services;
  • To deliver goods and services to you; we only share data with third parties in the context of the services agreed with you;
  • To fulfill legal obligations, such as information that we need for our tax return.

If you share personal data of anyone other than yourself with us, you are responsible for informing the data subject (s) and, if necessary, obtain the necessary consent before sharing this personal data with us.
CACEIS does not store personal data longer than is strictly necessary to achieve the goals for which your data is collected. Data from visitors to the website is removed from our systems after 4 weeks.

Use of cookies
The CACEIS websites use cookies. A cookie is a small text file that is placed on your computer, tablet or mobile phone when you visit one of our websites. A cookie stores information about your website visit, such as which pages were visited and the average time of the visit to the websites. If you do not wish to receive cookies, you can adjust the settings of your internet browser to completely block the placing of cookies. You may not be able to make optimal use of our websites.
We use functional and non-functional (analytical) cookies.

Functional cookies
We use functional cookies to make the service via the websites more user-friendly and personal. Cookies store certain user preferences. This makes it possible for CACEIS to collect behavioral patterns from visitors. This with the aim of improving our websites, making them work correctly and collecting statistics about the use of the websites.

Non-functional (analytical) cookies
Non-functional (analytical) cookies contain anonymous data and can be divided into:

  • Session cookies: with this cookie CACEIS keeps track of which web pages you visit and which options you use. This cookie is only stored for the duration of your internet visit. If you close your internet browser, the session is ended, the cookie is deleted;
  • Permanent cookies: with a permanent cookie, CACEIS can recognize you on your next visit. The website can therefore be specially set to your preferences. A permanent cookie is stored for more than one session and you can delete it yourself from the device with which you visited CACEIS' website.

These analytical cookies record how our visitors use our website. With this information, the use of our website can be analyzed, statistics can be generated. This allows us to better understand our website visitors and improve the website with that knowledge. We use the Google Analytics service for this. In this context, analytical cookies are placed via our website from the service provider: Google Inc.
Based on data collected by these cookies, Google prepares anonymous reports for CACEIS regarding the use of our website.
If you do not agree with the use of cookies, the above cookie functionality will not be used.

Right to obtain information, correction and removal
Among other things, you have the right to obtain information of your personal data and to request correction or deletion of your personal data.
If you would like to know which of your personal data CACEIS processes, you can contact us and request access. CACEIS will inform the person concerned about the execution of the request within one month of receipt of a request.

If you would like an overview of the personal data that we process about you, you can send a written request for access to:
Compliance Department, Data Protection Officer
P.O. Box 24001
1000 DB Amsterdam

In order to identify you, we ask you to send a copy of your ID with the request. If your information is incorrect, you can ask us to adjust this information.

Data breach reports and incidents
To report data breaches, use the CACEIS Data breach Report Form.
Data breach reports and questions about the content of this Privacy Statement can be addressed to our Data Protection Officer:
Email: privacyoffice@caceis.com, GDPR.

Written requests for information can be addressed to:
Compliance Department for Data Protection Officer
Box 24001
1000 DB Amsterdam

Any questions about the content of this Privacy Statement can be addressed by e-mail to the Marketing department: contact@CACEIS.com.