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Submit a complaint

If you have a complaint, we are committed to processing your complaint as a priority. Complaints allow us to optimise our products and services so as to avoid errors in the future. Therefore, we gives complaints its full attention.

Who to talk to?

Your client manager is your key contact person at KAS BANK. He or she knows you and your organisation best. Therefore, it is recommended to contact him or her firstly. Most often, the issue at hand can be resolved during a meeting or telephone call. If this is not the case, you can file a complaint with our dedicated Complaints Officer. 

If you are unable to contact your client manager, it's not a problem! You can submit your complaint right here. 


You could also submit your complaint by sending an e-mail with a full description of your complaint to: complaints.management@kasbank.com 

Or send a letter to:

To the attention of the Complaints Officer 
P.O Box 24001 
1000 DB Amsterdam
the Netherlands

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