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Operational Requests

We continually strive to offer you the best possible service. Do you have any questions related to Custody Services, Clearing & Settlements or Payments? Three of our Service Management Teams consists of product specialists who will handle your questions quickly and efficiently.

For operational questions, please send an email to one of the Service Management Teams concerned or call the general telephone number, +31 20 557 5990. Our Service Management Teams are available on weekdays from 8:30 AM to 6:00 PM (CET).

The contact details of our Service Management Teams (per service and product) are:

Group Services Email Telephone number
Custody Services Class actions,
Corporate actions,
Income collection,
Tax reclaim.
Servicing.Custody@caceis.com +31 20 557 5992
Clearing & Settlements Cash Clearing,
Servicing.Settlements@caceis.com +31 20 557 5993
Payments Services Payments,
Servicing.Payments@caceis.com +31 20 557 5994


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